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To help protect your rights and personal information, we remind you to stay alert for fraudulent phone calls, text messages, emails or other communications that misuse the IKEA name. If you receive a call, email or other message from someone claiming to represent IKEA and asking for personal information, bank account details, credit card information, a one-time password (OTP) or SMS verification code, do not provide the information or follow their instructions.
Information Security is always the top priority for IKEA. We would like to remind you that
• IKEA will not proactively ask you through any platform to purchase shopping vouchers, upgrade your membership or add stored value.
• IKEA will not call you to request your bank account or credit card information, or ask you to make payments through online banking.
• IKEA will not send text messages with links to unknown websites asking you to redeem, exchange or purchase promotional gifts online.
• IKEA will not call you and ask you to link your LINE account.
• IKEA will not conduct recruitment activities or collect personal information through unofficial platforms, nor will IKEA charge any placement, matching or training fees.
Do not respond to suspicious calls or text messages, and do not call any bank telephone number provided by the caller or sender. If you receive a suspicious call or message, or an unfamiliar stored-value or order notification with a link, do not follow the instructions. You may call the 165 Anti-Fraud Hotline or contact IKEA through the official customer service channels below for verification:
IKEA Customer Service hotline: 02-412-8869 (no need to add 02 for landline users)
E-mail: iservice@IKEA.com.tw
If you believe you may have been a victim of fraud, we recommend contacting your card-issuing bank or financial institution immediately and calling the National Police Agency’s 165 Anti-Fraud Hotline for assistance.
Thank you for your continued support and trust in IKEA.
