1.Specific delivery time slots (09:00–13:00, 13:00–17:00, or 17:00–21:00) are available for certain districts in Area A. For remote areas, deliveries will be made between 09:00 and 17:00. If you require delivery at a specific time outside these slots, a dedicated vehicle will be arranged at an additional fee. Our service provider will deliver goods within the allocated time slot based on route planning and obtain recipient signatures upon delivery. Assembly service will be provided after the goods have been delivered. Drivers will contact you by phone before arrival. Please ensure your phone is available. If you cannot be reached, all items will be returned to the distribution center, and your order will be automatically cancelled with no redelivery. This will be considered your agreement to an IKEA-initiated return. Refunds must be processed at the original store of purchase; however, delivery fees are non-refundable.
2.Delivery and assembly time slots refer to the arrival times of the delivery and assembly personnel, not the completion time of the assembly. Scheduling of delivery and assembly is based on the orders for that day, and specific times cannot be requested. Customers must ensure they are available within the time slot and allow sufficient time for inspection. If the customer fails to be available during the scheduled time slot, or is deemed unreachable, the order will be considered as customer consent for IKEA to proceed with a return, in accordance with the explanation in Point 1. In such cases, the delivery fee for that service will not be refunded, and re-delivery will not be arranged free of charge.
3.In urban areas, delivery and assembly personnel will arrive within the same time slot but at different times. For example, the delivery personnel may arrive at 12:30, followed by the assembly personnel at 12:50 to begin assembly.
4.The products will be placed in the designated destination. No service for repositioning existing furniture will be provided. Please make sure that there is enough space to assemble the furniture.
5.For buildings without lifts, there will be an additional charge of $75 per floor, up to 6 floors. Prior notice is required if there are staircases inside duplex apartments, basements or atriums. A flight of 6-17 steps shall be counted as one floor.
6.If the carrying distance involving sloped transportation from the nearest possible unloading point of the delivery vehicle to the customer’s designated delivery address is at least 20 m, prior notice is required. An additional manual handling fee of $75 will be charged. This fee is charged on a single, non cumulative basis.
7.Special deliveries to restricted areas such as customs, ports, airport control zones, military units, government agencies, hospitals, science parks, and industrial zones will be charged based on the use of a dedicated vehicle
8.Mattress unpacking service is only available upon request. If requested on site, an additional fee will be charged ($200 for a single mattress and $400 for a double mattress).
9.The delivery service is not available for living plants, custom curtains, trimmed curtains and food products.
10.Each delivery order is subject to one-off delivery only. To add/change/remove items to/from your order or reschedule the delivery time, you have to first cancel your order and get the refund at the store where you purchased the products, then place a new order, schedule a delivery date and pay the new delivery fee. Please complete the above actions 2 days (before 16:00) in advance of the date of delivery/assembly for areas north of Hsinchu (including Hsinchu), or 3 days (before 16:00) in advance for areas south of Miaoli. We do not accept late requests and the delivery fee is non-refundable. The above applies to rescheduling assembly service appointments. For any late request or cancellation without reason, travel expenses will be charged. For customers with delivery and assembly orders exceeding $200,000, any changes not made within the specified time or unjustified cancellations will incur an additional charge.
11.Please measure up for a furniture delivery before placing an order for a large furniture item such as a sofa, ensuring that it fits through the lifts, stairs, hallways, doors and corridors, etc. The delivery fee will not be refunded if the product cannot be moved in. Please visit IKEA.com.tw or contact IKEA co-workers for package measurement details.
12.The delivery fees of As-Is products and assembled display products are charged differently. Please visit our customer service counter for more information. Service details and charging fees are subject to the on-site announcement of each store.
13.For home safety, furniture over 75 cm in height, children's furniture over 60 cm, and any furniture with included wall-mounting fittings require wall mounting (additional fee applicable). If wall mounting is declined, an on-site agreement form must be signed. Please refer to the official website for other wall mounting instructions.
14.No recycling service will be provided. We do offer services to move furniture downstairs which will be charged on-site. Such fee depends on the size and number of products. If there are staircases, an additional fee will be charged.
15.For returns or exchanges, please visit the Customer service counter at the IKEA store where the purchase was made, or contact our customer service via hotline or email. Detailed return and exchange policies are available on the official website. Customers requesting a GUI number must bring the authorised invoice stamp or the official company seals when processing returns or exchanges.
16.Please double-check the quantity of the returned items with the courier. Once you have signed, you agree that the returned items will be handled by IKEA on your behalf
17.In the event of a typhoon or other uncontrollable factors, in order to ensure the safety of goods and delivery personnel, we will proactively adjust the potentially affected delivery dates (by a few days before or after), which may result in the inability to deliver the goods as originally scheduled. IKEA will notify you of any changes in advance via SMS. We apologize for any inconvenience caused and kindly ask for your understanding.