FAQ

To provide more complete user journey, you should log in or register for an IKEA APP Shopping account with IKEA FAMILY or IKEA For Business member ID at the upgraded IKEA website. After bind your member ID with IKEA APP Shopping account, you can:
1. Create and save “your favorite”
2. Create and save “your shopping list”
3. Enjoy IKEA FAMILY member offer
4. Check your APP Shopping order history
5. Save your address, make your APP Shopping easier

You can shop on APP Shopping without an account and still enjoy all the same rights. If you choose to sign up for an account on APP Shopping, or log in your existing account, the system will automatically load your information (e.g. address, etc.) to save your time!

APP Shopping offers you thousands of IKEA furniture and home furnishing products of various designs and prices. You can click on “Stock Check” to find out the product availability in IKEA stores. Since product availability may fluctuate any time, please phone us for final confirmation before coming to the store. Please click here for contact information and business hours of each store.

All product prices are the same, both in-store and APP Shopping. Occasionally, local promotions may not apply to APP Shopping.

If you are an IKEA BUSINESS member, please provide your 8-digit IKEA BUSINESS card number on the invoice page. If you would like to apply for IKEA BUSINESS membership, please refer to IKEA for Business for details.

(1) Enterprise Card members who make a single order on the IKEA App for over TWD$50,000 are eligible to receive a product voucher worth $3,000.
(2) Enterprise Card members can enjoy free basic shipping on a single order on the IKEA App for over $20,000, which will be replaced with a product voucher. The voucher will be sent by registered mail within fourteen working days after the shipment is completed, and can be used for payment at any physical store. Starting from April 11, 2023, orders will be replaced with electronic product vouchers for IKEA App use only, and will be sent to the eligible order's email inbox in the middle of the following month after the order is completed, which can be used to offset the purchase amount of products in the IKEA App.

IKEA FAMILY offers are applicable to APP Shopping. Simply log in your account (Please register and verify your IKEA Family account when you first time use APP Shopping) upon check out, and the system will apply your discounts automatically. IKEA FAMILY members enjoy great offers and occasional free gifts with purchase.

All IKEA store in Taiwan may have their own local IKEA FAMILY promotions, and some offers and discounts may not apply to APP Shopping. Please refer to in-store posts and APP Shopping for details.

A Discount Code is a discount exclusive to IKEA APP Shopping. Discount Codes can be used upon checkout to deduct amounts from your purchase on IKEA APP Shopping.

During online check out process of “review your order”, enter the discount code and click apply.

The expiration date of the Discount Code will be announced at each promotion. A Discount Code will be invalid after its expiration date and will not be reissued.

Each discount code can only apply to an order. Please refer to each activity announcement for the limitation of discount codes. If the redemption quantity exceeds, you can’t use the code anymore.

You can apply for instalment if your purchase is $20,000 NTD or more after the application of Discount Code. Instalment is not available for purchases less than $20,000 NTD after discount.

Discount Codes are exclusive discounts to IKEA APP Shopping. Discount Codes are not applicable to IKEA stores and cannot be redeemed for cash.

If you need to return or exchange your purchase, please follow the current rules of IKEA APP Shopping.

If you are returning or exchanging part of your purchase, the refund will be discounted in proportion. For example: with a “$100 off every $1,000” promotion, the original purchase totaled $2,000, including product A $1,500 and product B $500, and the actual payment was $1,900 with the Discount Code. If the customer returns product A, the refund will be $1,425. If the customer returns product B, the refund will be $475.

The order cannot be changed after the checkout. Please place your order again, and use the Discount Code upon checkout.

A Discount Code applies only to purchase totals. Each order allows one Discount Code only.

A Discount Code cannot be used with other promotions, like group promos, member benefits, etc. The discounted amount will not be included in the total payment amount on the invoice.

Discount Codes can only be applied to product prices, and not applicable to Delivery Fees and Assembly service fees.

You can choose to pay the full amount or in instalments with your credit card (Visa, Master or JCB.), you also can choose to use LINE Pay, PX Pay plus or Taishin Pay. More details, please refer to Payment page

Other than your own credit limit, for safety reasons, the highest amount for each APP Shopping order is $200,000 TWD. If your credit card payment exceeds $200,000 TWD in one single order, the transaction will not complete and you will see an error notice on the transaction page. If your order is over $200,000 TWD, please contact our Customer Service agents at 412-8869 #1 to receive further assistance.
In addition, according to the consignment restrictions, the 7-ELEVEN/FamilyMart parcel Pick-up Service is limited to NT$19,999 per transaction; if the purchase amount exceeds $19,999, please change to the delivery service method.

We currently accept only credit card payment, LINE Pay、PX Pay plus and Taishin Pay. Coupons and gift vouchers are not accepted for APP Shopping.

IKEA APP Shopping complies with the Computer-Processed Personal Data Protection Law.
To protect your personal data and privacy from infringement, we follow the national legal standards in monitoring network security. You can also click here to view the IKEA Privacy Protection, Internet Usage, and Shopping Policies.

Once the payment is completed, we would send an order confirmation to your e-mail address. If you have not received the confirmation e-mail, please check the junk mail folder.
If the confirmation e-mail is still not found, please contact our APP Shopping customer service at: 412-8869 #1.

LINE Pay Customer Service：
Hotline: 02-6631-5166 (365 days, 09:00~22:00)
Customer service mail: https://contact-cc.line.me/serviceId/11399

For Taishin Pay related questions, please contact Taishin hotline: 02-2655-3355 or 0800-023-123(for landing user).

For pxpay plus related questions, please contact pxpay plus hotline 02-2278-5200 or service@pxpayplus.com.

We offer multiple delivery methods including parcel delivery, 7-ELEVEN, FamilyMart pick up and truck delivery. you can choose delivery options based on your purchase on the checkout page. We will calculate the total amount for your order. More details, please refer to Delivery page.

Delivery service	Area A	Area B (Hualien and Taitung)
Item price	Delivery fee	Delivery fee
$1,500 and less	$150	$3,500 / order
$1,501~3,000	$290
$3,001~6,000	$590
$6,001~12,000	$790
$12,001 and above	$990

Other delivery options	Delivery fee
Parcel delivery service	$150
7-ELEVEN FamilyMart Pick-up	$59
Pick-up at collection points	$0

Under normal circumstances, the convenience box home delivery products will be delivered within 5 working days after the order is completed; if you choose freight delivery (additional purchase and assembly) / freight delivery (no assembly required), customers can choose the appropriate delivery from the system Date and time slot: store/pickup center will deliver to the store/pickup center 7 working days after the order is completed, and supermarket pick-up will be delivered to the supermarket store 5 working days after the order is completed. Please use text messages as the main notification.

A shipping order represents a one-time delivery service. If you need to add, modify, or reduce the items to be shipped or change the service time, please call IKEA customer service at 412-8869 #1 or send an email to IKEA online shopping customer service mailbox before 4:00 pm two days before the delivery/assembly date for the area north of Hsinchu (including Hsinchu), and before 4:00 pm three days before the delivery/assembly date for the area south of Miaoli. You can cancel the entire order and receive a refund, and then place a new order to choose a new delivery date and calculate the shipping fee. If you miss the deadline, you will not be able to make changes and the shipping fee cannot be refunded. If you want to change the assembly time, you must also comply with the aforementioned changeable time. If you fail to do so in a timely manner or cancel without valid reason, you will be responsible for the full amount of the shipping service fee and additional transportation costs. For 7-ELEVEN or self pick-up orders, the selected store cannot be changed after your order placement.

※ Please note that, for Truck Delivery orders, if the first delivery attempt failed, we will contact you for refunds. However, since delivery is a labor service, delivery service fees will not be returned. If the delivery attempt fails because nobody was present to receive the delivery, the second delivery fee will be charged to the customer.

Pick-up point and store pick-up takes 7 business days. 7-11 and FamilyMart pick-up takes 5 business days. Please be noted on SMS notification. If you haven’t received SMS, please visit this question for more understanding.
Check the shipping progress of related orders, please contact our APP Shopping customer service at: 412-8869 #6

A shipping order represents a one-time delivery service. If you need to add, modify, or reduce the items to be shipped or change the service time, please call IKEA customer service at 412-8869 #1 or send an email to IKEA online shopping customer service mailbox before 4:00 pm two days before the delivery/assembly date for the area north of Hsinchu (including Hsinchu), and before 4:00 pm three days before the delivery/assembly date for the area south of Miaoli. You can cancel the entire order and receive a refund, and then place a new order to choose a new delivery date and calculate the shipping fee. If you miss the deadline, you will not be able to make changes and the shipping fee cannot be refunded. If you want to change the assembly time, you must also comply with the aforementioned changeable time. If you fail to do so in a timely manner or cancel without valid reason, you will be responsible for the full amount of the shipping service fee and additional transportation costs.

Please download the blank invoice discount form from our official website, or download a blank Debit Note on APP Shopping, and provide your order reference number, sign in the blank on the lower right corner, then post it back to the Debit Note mailing address.
If your tax ID number is printed on the invoice, please print out two Debit Notes, and seal with company and legal representative stamps or tax ID stamp.
Once we receive and confirm your Debit Note(s), relevant fees will be deducted, and you will receive the remaining refund.

※ Please click here to download Debit Note.
※ Debit Note mailing address: No.168, Sec. 2, Xiangshang Rd., Nantun Dist., Taichung City, 408. Please specify “IKEA APP Shopping” on the envelope.

For any question, please visit IKEA customer service counter in-store. Our service co-workers will assist you with the application process.

IKEA APP Shopping offers free return within 14 days after the arrival of the goods (Please note that free return within 14 days is not a free trial, returned products must be in new condition).
The 14-day cooling-off period is counted 14 days from the day after the customer receives the products.
For return services within the 14-day cooling-off period, previously charged service fees will not be refunded.
After the 14-day cooling-off period, within 365 days, you can send the product back to IKEA Store. (For orders using installment plans, price combinations, or coupons/vouchers, the products cannot be returned to IKEA Stores. Also, IKEA Pickup and Order Point in Hsinchu and Chia Yi City Shop does not accept return applications.)
If you need the return service for a product, please call 412-8869 #1 or contact our Customer Service co-workers for a return application. We will notify the logistics company to collect the product for return assessment. Once the returned product is proven intact and all information correct, we will issue a refund to your credit card account, and send you a refund confirmation email on the same day

If you are not satisfied with the product, please contact us for reverse logistics or return at IKEA stores within 365 days from date of purchase. Orders with 0% installment by credit cards, combo offers and products paid with coupons/vouchers are not allowed to be returned. Besides, IKEA Pickup and Order Point in Hsinchu and Chia Yi City Shop is not applicable to the free return service.

Currently we do not provide online return or exchange services on IKEA.com.tw. Please contact our Customer Service co-workers for arrangements.
APP Shopping Customer Service e-mail: click Here
APP Shopping Customer Service hotline: 412-8869 #1

For free returns within 14 days, the reverse logistics fees are charged to IKEA (but no fee refunds for services already provided.) For return services after the 14-day period, other than non-refundable service fees, the customer will be responsible for the reverse logistics fees or for returning the products to the IKEA APP Shopping Customer Service Center by their own means.

Order alteration or product exchanges are currently unavailable APP Shopping. We appreciate your understanding.

Please e-mail us (or call 412-8869 #1) and provide your order reference number. Our Customer Service co-worker will confirm the status of your return.

we will issue the refund to the credit card account, LINE Pay or Taishin Pay of your payment within 14 working days. Once the refund is complete, you will be notified via e-mail. Generally, the refund will be listed on your next credit card statement. The actual chargeback time depends on the process of the credit card issuing bank. If the refund processing time has exceeded the billing date of the current bill, it will be postponed to the next bill refund.

Yes, we will issue a refund to the credit card account used for payment. As refund processes may take some time, your credit may be pending before the refund is settled. For the actual chargeback time, please contact your credit card issuing bank.

IKEA.com.tw issues e-invoices, and the current available types include:
(1) Printed personal e-invoice-- shipped with the order.
(2) Personal e-invoice-- saved to your Citizen Digital Certificate carrier （Printed certificate for personal e-invoice-- the invoice is saved to your Citizen Digital Certificate carrier.）
(3) Personal e-invoice-- saved to your cell phone carrier （Printed certificate for personal e-invoice-- the invoice is saved to your cell phone carrier.）
(4) Donate personal e-invoice-- all e-invoices are donated to World Vision International.
(5) Printed business entity e-invoice-- requires your tax ID number; sent to yourdesignated address.

Since the entire billing process is electronical; one order corresponds to one invoice, so we cannot offer multiple invoices for one order.

The invoice system is automatic, and all product names and prices will correspond to your order. Therefore, the dates, product names, and prices cannot be altered on the invoice.

According to Rules Governing the Use of Unified Invoices, only erroneous invoices can be reissued. Personal invoices cannot be changed into a business entity invoice, and vice versa. Once an invoice is issued, the buyer’s title and tax ID number shall not be changed to another business entity or altered without authorization. Please pay extra attention when providing the information.

Once the invoice is issued, it cannot be reissued. If IKEA made the mistakes on your APP Shopping invoice about your company title, product information, or prices, please contact our Customer Service co-workers to arrange for invoice reissuing by the 5th of the following month of your invoice reception. If the invoice is erroneous due to personal reasons of the customer, we will be unable to reissue the invoice. Please pay extra attention when providing invoice information.
（Once the invoice is issued, it cannot be reissued. If IKEA made the mistakes on your APP Shopping invoice about your tax ID number, product information, or prices, please contact our Customer Service co-workers to arrange for invoice reissuing by the 5th of the following month of your invoice reception. If the invoice is erroneous due to personal reasons of the customer, we will be unable to reissue the invoice. Please pay extra attention when providing invoice information.）

Please call 412-8869 #1 for our professional assistance.

Please inspect the products carefully upon reception. In case of any flaw or damage, please call 412-8869 #1 or e-mail us for professional assistance.

Yes, our “Try It at Home for 365 days” mattress guarantee is valid for APP Shopping too. Please click here for more information.

Order combination is currently unavailable for APP Shopping. We apologize for any inconvenience.

If there are parts missing in your purchased items, please contact our Customer Service co-workers and provide the purchase information to confirm the missing part details. We will arrange for part delivery or exchange services.

You can e-mail us at onsales@ikea.com.tw, or call our APP Shopping Customer Service hotline 412-8869 #1 (dial 02 first for cellphones) for professional assistance. Our hotline hours are 09:30 to 18:30, Monday through Sunday, and holidays, too!