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FAQ

IKEA APP 購物註冊及登入

IKEA APP Shopping-Register and Login

  • How can I have an IKEA APP Shopping account?
    How can I have an IKEA APP Shopping account? (IKEA Family)

    If you are existing IIKEA Family member
    (1) Register for an APP Shopping account and verify your account (only needed for the firsttime login). If you are non-R.O.C. national who already has an IKEA Family Card but have not linked your card to the IKEA APP Shopping account yet, please contact our customer service team at onsales@IKEA.com.tw . Our co-workers will assist you with the account-linking process.

    If you are not an IKEA Family member
    (1) Please sign up for an IKEA Family membership first If you are R.O.C. national, please use our online application system, or alternatively, visit a nearby IKEA store and apply for an IKEA Family Card on the kiosk.

    If you are non-R.O.C. national and do not have a R.O.C. national ID, please visit IKEA customer service counter in-store. Our service co-workers will assist you with the application process. Thank you.

    How can I have an IKEA account? (IKEA For Business)

    If you are existing IKEA For Business member
    (1) Click “log-in/register”.
    (2) Key in your tax ID number and your email.
    (3) You will receive a verification email. Click the link in the mail and set your password.
    (4) After setting your password, you can log-in your IKEA account with verified email and password.

    If you are not an IKEA For Business member
    (1) Become an IKEA For Business member.
    (2) Click “log-in/register”.
    (3) Key in your tax ID number and your email.
    (4) You will receive a verification email. Click the link in the mail and set your password.
    (5) After setting your password, you can log-in your IKEA account with verified email and password.
  • 為什麼要註冊/登入 IKEA APP 購物會員?
    Why should I register for an account on APP Shopping?
    為了提供更完整的使用體驗,IKEA APP 購物升級改版後,以宜家卡或企業卡卡友帳號登入/註 冊成為會員。綁定卡友身分和 APP 購物會員帳號後,僅需使用一個電子郵件以及自行設定的 密碼,即可享有以下好處:
    1. 建立及儲存我的最愛清單
    2. 建立及儲存購物清單
    3. APP 購物享有精選商品卡友價
    4. 可查詢 APP 購物的歷史購買訂單
    5. 儲存常用地址,APP 購物結帳更快速
    To provide more complete user journey, you should log in or register for an IKEA APP Shopping account with IKEA FAMILY or IKEA For Business member ID at the upgraded IKEA website. After bind your member ID with IKEA APP Shopping account, you can:
    1. Create and save “your favorite”
    2. Create and save “your shopping list”
    3. Enjoy IKEA FAMILY member offer
    4. Check your APP Shopping order history
    5. Save your address, make your APP Shopping easier
  • I didn't get the verification letter.What should I do?
    If you are non-R.O.C. national who already has an IKEA Family Card but have not linked your card to the IKEA APP Shopping account yet, please contact our customer service team at onsales@IKEA.com.tw . Our co-workers will assist you and send a new password to your registered email address. When logged in successfully, you will be asked to set a new password.
  • I am already a member of IKEA FAMILY.Why can't I log in to APP Shopping?
    If you already have an IKEA FAMILY card, please contact our customer service team at onsales@IKEA.com.tw to complete the New Account Verification process. If you are not yet an IKEA FAMILY member, please visit IKEA customer service counter in-store. Our service co-workers will assist you with the application process.
  • My email address appears "registered." What should I do?
    Please contact our customer service team at onsales@IKEA.com.tw. Our co-workers will assist you to confirm your email address. If you have both IKEA BUSINESS and IKEA FAMILY cards, please use a different email address for each account.
  • Do I need to log in to APP Shopping,IKEA FAMILY,and online Planning Tools accounts separately?
    You can use the same account for APP Shopping and IKEA FAMILY. For online Planning Tools, you’ll need to register and log into a different account.
  • What if I forget my account and password?
    What if I forget my account and password? (IKEA Family)
    If you forget your password, please contact our customer service team at onsales@ikea.com.tw. Our co-workers will send a new password to the e-mail address registered for your account. Once logged back in, you’ll be asked to reset your password.

    What if I forget my account and password? (IKEA for Business)
    If you forget your password, please click "forget password" to reset. We’ll send a new password to the e-mail address registered for your account. Once logged back in, you’ll be asked to reset your password.

APP 購物-選購流程

APP Shopping-the How-to Guide

  • 購物前是否需要註冊網站帳戶?
    Do I need to sign up for an account before purchase?
    你不需要註冊 APP 購物帳戶即可進行購物,並不會影響你購物時的相關權益。
    若你選擇註冊 APP 購物帳戶,或使用既有帳戶登入,系統將會在你再次消費時,自動為你帶入地址等相關資訊,節省你購物的時間。
    You can shop on APP Shopping without an account and still enjoy all the same rights. If you choose to sign up for an account on APP Shopping, or log in your existing account, the system will automatically load your information (e.g. address, etc.) to save your time!
  • How to create my shopping list?
    Please follow the steps below to create your shopping list:
    (1) Choose products and click “Add to cart”.
    (2) Click “Begin Checkout”, enter to shopping cart page.
    (3) Click “Save shopping list” under the Delivery service section.
    (4) You can directly send it to you email. Or log-in/register for an IKEA APP Shopping account to save your shopping list.
    Please note: If you have future reference of shopping list, it’s suggested to save it to your IKEA APP Shopping account.
  • 在這網站裡面看到的產品,都可以在店內找到嗎?
    Can I find any product on this APP Shopping in an IKEA store?
    APP 購物提供超過千項不同設計和價格的 IKEA 家具家飾商品供你瀏覽。你可透過貨況查詢功能了解你喜歡的商品在店內的貨況。
    APP Shopping offers you thousands of IKEA furniture and home furnishing products of various designs and prices. You can click on “Stock Check” to find out the product availability in IKEA stores. Since product availability may fluctuate any time, please phone us for final confirmation before coming to the store. Please click here for contact information and business hours of each store.
  • APP 購物的產品售價與 IKEA 分店是否一致?
    Are the prices online same as store prices?
    產品價格相同,但各分店特殊優惠將不適用於APP購物,請見諒。
    All product prices are the same, both in-store and APP Shopping. Occasionally, local promotions may not apply to APP Shopping.
  • How do I check the stock availability while shopping online?
    On the IKEA product pages, “Stock Check” shows stock availability at each store for your reference. In general, if there is a yellow “Add to shopping cart” button on the product page, there would be enough stock available for APP Shopping. However, the exact quantity available is subject to the system update at the time of your payment.
  • Can I check the order history of my past purchases on APP Shopping?
    If you already register as APP Shopping member, you can check all the history order details in “My Account” page. Also, details of order will be sent to your registered e-mail address for future references.
  • Can I check the order history of my past purchases on APP Shopping?
    If you already register as APP Shopping member, you can check all the history order details in “My Account” page. Also, details of order will be sent to your registered e-mail address for future references.
  • 我可以使用 IKEA 企業卡卡友的身分,在 APP 購物進行訂購嗎?
    Can I shop on APP Shopping as an IKEA BUSINESS member?
    若你為 IKEA 企業卡卡友,請在發票地址頁面填寫你的企業卡卡號共8碼;若欲申辦 IKEA 企業卡,請參考 IKEA For Business
    (1) 企業卡卡友,單筆IKEA APP訂單滿 TWD$50,000,可獲得商品抵用券 $3,000。
    (2) 企業卡卡友於IKEA APP單筆訂單滿$20,000元可免基本運送費,將以商品抵用券替代。該商品抵用券將於運送完成十四個工作日後以掛號寄出,可於各實體分店結帳時使用;2023/4/11起之訂單將以IKEA APP商品電子抵用券替代之(僅限於IKEA APP使用),並於訂單完成次月月中寄送到原符合資格之訂單內電子郵件信箱,可於IKEA APP折抵產品購買金額。
    If you are an IKEA BUSINESS member, please provide your 8-digit IKEA BUSINESS card number on the invoice page. If you would like to apply for IKEA BUSINESS membership, please refer to IKEA for Business for details.

    (1) Enterprise Card members who make a single order on the IKEA App for over TWD$50,000 are eligible to receive a product voucher worth $3,000.
    (2) Enterprise Card members can enjoy free basic shipping on a single order on the IKEA App for over $20,000, which will be replaced with a product voucher. The voucher will be sent by registered mail within fourteen working days after the shipment is completed, and can be used for payment at any physical store. Starting from April 11, 2023, orders will be replaced with electronic product vouchers for IKEA App use only, and will be sent to the eligible order's email inbox in the middle of the following month after the order is completed, which can be used to offset the purchase amount of products in the IKEA App.
  • 在 APP 購物上購物是否可使用 IKEA FAMILY (宜家卡)專屬優惠?
    Are IKEA FAMILY offers applicable to APP Shopping?
    卡友優惠可同步於 APP 購物使用,請於結帳時登入帳戶(卡友首次使用需先完成線上註冊流程),系統即會自動進行折抵,享有精選商品卡友價優惠及不定期滿額禮活動。
    IKEA FAMILY offers are applicable to APP Shopping. Simply log in your account (Please register and verify your IKEA Family account when you first time use APP Shopping) upon check out, and the system will apply your discounts automatically. IKEA FAMILY members enjoy great offers and occasional free gifts with purchase.
  • APP 購物與 IKEA 全台各店的宜家卡卡友價優惠是否一致?
    If on APP Shopping IKEA FAMILY offers are sam as those in store?
    IKEA 全台各店可能擁有獨家的宜家卡卡友優惠,部分店內優惠商品與折扣活動不一定適用於 APP 購物,請以各店店內公告以及 IKEA 官網實際標示為主。
    All IKEA store in Taiwan may have their own local IKEA FAMILY promotions, and some offers and discounts may not apply to APP Shopping. Please refer to in-store posts and APP Shopping for details.

APP購物-折扣代碼

APP Shopping-Discount Code

  • 甚麼是折扣代碼?
    What is a Discount Code?
    折扣代碼為 IKEA APP 購物專屬的折扣優惠,可用於 IKEA APP 購物購買商品時,在結帳時所使用可折抵消費金額。
    A Discount Code is a discount exclusive to IKEA APP Shopping. Discount Codes can be used upon checkout to deduct amounts from your purchase on IKEA APP Shopping.
  • 如何使用折扣代碼?
    How to use discount code?
    於 APP 購物結帳流程時,在步驟「檢視你的訂單」時,輸入折扣代碼,並按下「使用」後,折扣代碼之優惠方可生效。
    During online check out process of “review your order”, enter the discount code and click apply.
  • 折扣代碼有沒有使用期限?
    Will Discount Codes expire?
    折扣代碼之使用期限,依各行銷活動之公告規定為準,逾期失效,恕不補發
    The expiration date of the Discount Code will be announced at each promotion. A Discount Code will be invalid after its expiration date and will not be reissued.
  • 折扣代碼有沒有數量限制?
    Is there a quota limit on the Discount Codes?
    一張訂單僅能使用一組折扣代碼;折扣代碼之發送數量與兌換數量,依各活動之公告規定為準,如達兌換數量,則無法再使用此折扣代碼。
    Each discount code can only apply to an order. Please refer to each activity announcement for the limitation of discount codes. If the redemption quantity exceeds, you can’t use the code anymore.
  • 使用折扣代碼後,是否還可以使用分期付款?
    After using a Discount Code,can I still apply for instalment?
    使用折扣代碼折抵後之訂單金額需達 $20,000,方可使用分期付款。如折抵後訂單金額低於 $20,000,則將無法使用分期付款。
    You can apply for instalment if your purchase is $20,000 NTD or more after the application of Discount Code. Instalment is not available for purchases less than $20,000 NTD after discount.
  • 實體門市是否適用 APP 購物折扣代碼?
    Can I use the Discount Codes at IKEA.store?
    折扣代碼為 APP 購物專屬的折扣優惠,不適用於 IKEA 各實體門市,亦無法兌換為現金。
    Discount Codes are exclusive discounts to IKEA APP Shopping. Discount Codes are not applicable to IKEA stores and cannot be redeemed for cash.
  • 使用折扣代碼後,如果想要退換貨,該怎麼做?
    What if I need to return or exchange my purchase after using the Discount Code?
    如需辦理退換貨時,則參照 IKEA APP 購物現有條款辦理。

    部份退貨時,退款金額將依據使用折扣代碼的比例進行攤提。舉例說明:針對滿千折百之折扣活動,原訂單金額為 $2,000,訂單內包含A商品$1,500以及 B 商品 $500,使用折扣代碼後實際付款金額為 $1,900,若顧客欲進行 A 商品之部份退貨,實際退款金額為 $1,425;若顧客欲進行B商品之部份退貨,實際退款金額為 $475,依此類推。
    If you need to return or exchange your purchase, please follow the current rules of IKEA APP Shopping.

    If you are returning or exchanging part of your purchase, the refund will be discounted in proportion. For example: with a “$100 off every $1,000” promotion, the original purchase totaled $2,000, including product A $1,500 and product B $500, and the actual payment was $1,900 with the Discount Code. If the customer returns product A, the refund will be $1,425. If the customer returns product B, the refund will be $475.
  • 如果我在購買後,發現沒有輸入折扣代碼,請問我該怎麼做?
    What if I forgot to use the Discount code after my purchase?
    如於訂購完成後才發現未使用折扣代碼,則無法再進行修改,需重新訂購,於購物車結帳時輸入折扣代碼。
    The order cannot be changed after the checkout. Please place your order again, and use the Discount Code upon checkout.
  • 折扣代碼是否可與其他優惠合併使用?
    Can I use the Discount Code with other promotions?
    折扣代碼僅適用於產品金額,每筆交易僅限使用一組折扣代碼,並不得與其他優惠活動如合購優惠商品、卡友價商品合併使用,折抵金額將不計入消費發票總金額。
    A Discount Code applies only to purchase totals. Each order allows one Discount Code only.

    A Discount Code cannot be used with other promotions, like group promos, member benefits, etc. The discounted amount will not be included in the total payment amount on the invoice.
  • 折扣代碼是否可以折抵運費或是組裝運費?
    Can I apply the Discount Code to Delivery Fees or Assmbly service fees?
    折扣代碼僅適用於產品金額,不適用於運費和組裝費。
    Discount Codes can only be applied to product prices, and not applicable to Delivery Fees and Assembly service fees.

APP 購物-線上付款

APP Shopping-Pay Online

  • I've picked out the products I want.Ho can I pay for them?
    The images below are for reference only. Please find actual information on APP Shopping.

    1 Click the “Buy Online” button
    2 Click the shopping cart icon to pay
    3 Confirm quantity and price, and click “Begin Checkout”
    4 Fill out delivery info
    Please note: remember to specify how many flights of stairs our deliver staff need to climb.
    If you are IKEA FAMILY or IKEA BUSINESS member, remember to write your membership card number!
    5 Confirm delivery plan, optional assembly service, and your preferred invoice type.
    Please note: additional fees apply to our assembly service. Don’t forget to choose the type of invoice you need!
    6 Pay online
    Please note: instalments are available for single order of $20,000 TWD or above.
    7 Complete payment and view order details
    Due to increased online orders, for furniture purchase, it will takes 3~5 business days for delivery time arrangement after your complete the order. And the items would be delivered within 7~10 days after your order placement.
    8 Pick up or wait for delivery as specified
  • 有哪些付款方式?
    What are my payment options?
    你可以選擇信用卡一次付清(Visa、Master、JCB)或是分期付款,也可以選擇使用 LINE Pay、全支付和台新 Pay。詳情請參考付款方式說明
    You can choose to pay the full amount or in instalments with your credit card (Visa, Master or JCB.), you also can choose to use LINE Pay, PX Pay plus or Taishin Pay. More details, please refer to Payment page
  • Can I pay with a foreign credit card or debit card?
    As long as your card is Master, Visa or JCB card, you can feel free using it in IKEA.
  • APP 購物是否有額度限制?
    Is there any limitation on the amount for APP Shopping?
    除了你個人的信用額度以外,基於安全理由,APP 購物每筆交易之最高額度為新台幣 $200,000。若你的單筆刷卡金額超過新台幣 $200,000,你將無法成功完成付款,交易畫面將顯示為付款失敗;若你有超過新台幣 $200,000 以上之採購需求,請與我方客服人員聯繫 (412-8869 #1),客服人員將會協助你完成訂單。
    另外, 依據託運限制,超商取貨每筆交易限制為新台幣 $19,999;若購買金額超過 $19,999,請改由運送到府出貨方式。
    Other than your own credit limit, for safety reasons, the highest amount for each APP Shopping order is $200,000 TWD. If your credit card payment exceeds $200,000 TWD in one single order, the transaction will not complete and you will see an error notice on the transaction page. If your order is over $200,000 TWD, please contact our Customer Service agents at 412-8869 #1 to receive further assistance.
    In addition, according to the consignment restrictions, the 7-ELEVEN/FamilyMart parcel Pick-up Service is limited to NT$19,999 per transaction; if the purchase amount exceeds $19,999, please change to the delivery service method.
  • APP 購物可使用優惠卷或禮卷嗎?
    Can I use a coupon or gift vouchers when APP Shopping?
    APP 購物目前接受信用卡付款、LINE Pay、PX 全支付及台新Pay,無法使用優惠券或禮券。
    We currently accept only credit card payment, LINE Pay、PX Pay plus and Taishin Pay. Coupons and gift vouchers are not accepted for APP Shopping.
  • There is IKEA FAMILY on APP Shopping,but the total price doesn't reflet the discount +when I check out?
    Some IKEA FAMILY offers may apply to IKEA stores only. Please refer to in-store posts and APP Shopping for actual details. If your APP Shopping prices do not reflect IKEA FAMILY offers, please contact our APP Shopping customer service at: 412-8869 #1 (Please dial 02 first when using mobile phone).
  • 我的個人資料安全嗎?
    Is my presonal data secured?
    對於你的個人資料,IKEA 線上購物將遵守「個人資料保護法」相關規範,依據國家法令標準進行網路安全監控作業,確保你的資料安全和隱私權不被侵犯,你亦可以參考「IKEA 隱私權保護及網站使用與購物政策」
    IKEA APP Shopping complies with the Computer-Processed Personal Data Protection Law.
    To protect your personal data and privacy from infringement, we follow the national legal standards in monitoring network security. You can also click here to view the IKEA Privacy Protection, Internet Usage, and Shopping Policies.
  • 我在進行付款時顯示刷卡失敗,請問該怎麼處理?
    I have finshed payment,but have not received the confirmation e-mail.What should I do?
    請你向持卡行確認你的信用卡額度,若額度不足,你可向持卡行要求放寬「網路單筆消費額度」。
    IKEA APP 購物的信用卡付款方式採 3D 驗證機制,若刷卡失敗,請確認以下幾點:
    (1) 信用卡發卡銀行是否提供 3D 驗證服務。
    (2) 你的信用卡的聯絡電話是否仍在使用。(你的發卡銀行會用簡訊發一次性驗證密碼到你的手機號碼)
    (3) 你的手機是否可接收商業簡訊。
    (4) 你的手機是否安裝過濾來電軟體或有黑名單過濾功能。
    (5) 你的手機是否有足夠的儲存空間可接收簡訊。
    (6) 若人在國外,請確認你的信用卡的聯絡電話可接收國際漫遊簡訊。

    若 3D 驗證仍持續失敗,請嘗試重新開機並確認所在地訊號正常,或聯絡你的發卡銀行了解問題。
    Once the payment is completed, we would send an order confirmation to your e-mail address. If you have not received the confirmation e-mail, please check the junk mail folder.
    If the confirmation e-mail is still not found, please contact our APP Shopping customer service at: 412-8869 #1.
  • Transaction failed druing my payment process.What should I do?
    Please confirm the credit limit with your credit card issuing bank. If the credit limit is insufficient, you can ask the issuing bank to increase your credit limit for a single online payment.
    We run 3D secure process during online payment, please ensure:
    (1) Your credit card issuing bank provide 3D secure service.
    (2) Your phone number registered for credit card remain valid (your credit card issuing bank will text message you an one-time password (OTP) for validation).
    (3) Your phone accepts text message for business.
    (4) Your phone doesn’t have software blocking text message.
    (5) Your phone has enough storage to receive text message.
    (6) You can receive text message via phone number registered for credit card if you are travelling aboard.
    If 3D secure process continues to fail, restart your phone and check your Internet connectivity or contact your credit card issuing bank.
  • Line Pay 付款相關問題。
    For LINE Pay related questions,please refer to this information.
    客服專線: 02-6631-5166 (365天, 09:00~22:00)
    客服信箱: https://contact-cc.line.me/serviceId/11399 由 Line Pay 客服人員協助確認客戶使用問題。
    LINE Pay Customer Service:
    Hotline: 02-6631-5166 (365 days, 09:00~22:00)
    Customer service mail: https://contact-cc.line.me/serviceId/11399
  • 台新 Pay 付款相關問題。
    For Taishin Pay related questions.
    台新 Pay 付款相關問題請聯絡台新銀行客服02-2655-3355或0800-023-123(限市話),由台新客服人員協助確認客戶使用問題。
    For Taishin Pay related questions, please contact Taishin hotline: 02-2655-3355 or 0800-023-123(for landing user).
  • 全支付付款相關問題。
    For PX Pay plus related questions.
    全支付付款相關問題請聯絡全支付客服02-2278-5200 或 service@pxpayplus.com ,由全支付客服人員協助確認客戶使用問題。
    For pxpay plus related questions, please contact pxpay plus hotline 02-2278-5200 or service@pxpayplus.com.

APP 購物-運送與組裝服務

APP Shopping-Delivery and Assembly Service

  • APP購物目前提供何種運送方式?
    What delivery service does IKEA offer?What's the difference between"parcel delivery"and"truck delivery"?
    依據你的訂單商品不同,我們提供多元運送方式,包含7-ELEVEN、全家便利商店、IKEA實體門市取貨及貨運配送。你可以在結帳頁面中選擇符合訂單的運送方式,並計算該筆訂單的應付總金額。詳情情見運費說明頁
    We offer multiple delivery methods including parcel delivery, 7-ELEVEN, FamilyMart pick up and truck delivery. you can choose delivery options based on your purchase on the checkout page. We will calculate the total amount for your order. More details, please refer to Delivery page.
  • APP 購物目前的收費標準?
    How will I be charged for Truck and Parcel Delivery service?
    運送服務 A 區 B 區(花蓮、台東)
    運送商品價格 運費 運費
    $1,500 以下 $150 $3,500 / 單
    $1,501~3,000 $290
    $3,001~6,000 $590
    $6,001~12,000 $790
    $12,001 以上 $990
    運送類型 費用
    便利箱 $150
    7-ELEVEN
    FamilyMart
    超商取貨
    $59
    分店現場取貨 $0
    Delivery service Area A Area B (Hualien and Taitung)
    Item price Delivery fee Delivery fee
    $1,500 and less $150 $3,500 / order
    $1,501~3,000 $290
    $3,001~6,000 $590
    $6,001~12,000 $790
    $12,001 and above $990
    Other delivery options Delivery fee
    Parcel delivery service $150
    7-ELEVEN
    FamilyMart
    Pick-up
    $59
    Pick-up at collection points $0
  • 如何選擇運送和組裝服務時間?
    How should I choose the time for delivery and Assembly service?
    在一般情況下,便利箱宅配商品將在訂單完成後 5 個工作天內完成運送;如選擇貨運配送(加購組裝)/貨運配送(無須組裝),顧客皆可從系統中選擇合適的送貨日期及時段;門市/取貨中心於訂單完成後7個工作日內送達門市/取貨中心,超商取貨於訂單完成後5個工作日送達超商門市。請以簡訊通知為主。
    Under normal circumstances, the convenience box home delivery products will be delivered within 5 working days after the order is completed; if you choose freight delivery (additional purchase and assembly) / freight delivery (no assembly required), customers can choose the appropriate delivery from the system Date and time slot: store/pickup center will deliver to the store/pickup center 7 working days after the order is completed, and supermarket pick-up will be delivered to the supermarket store 5 working days after the order is completed. Please use text messages as the main notification.
  • 是否可以更改運送日期、時段或運送地址?
    Can I change the date,time,or address for delivery?
    一張運送單僅代表一次性的運送服務,如需增加或修改或減少運送貨品或是更改服務時間,新竹以北(含新竹)地區請於運送 / 組裝日前兩日 16:00 前,苗栗以南地區請於運送/組裝日前三日 16:00 前致電 IKEA 客服人員 412-8869 #1 或者來信IKEA線上購物客服信箱完成整單取消退款,重新下單購買選擇新的運送日期及計算運費。如超過時間則恕無法變更且無法退回運費。如欲變更組裝時間, 亦須遵守上述可變更時間, 如未及時提出或無故取消則需負擔全額之運送服務費用及另外收取車馬費。7-ELEVEN、IKEA 實體門市取貨,訂單完成後恕無法變更所選取貨地點。

    ※ 如送貨時收件人無法聯繫且經本公司簡訊通知後仍未能完成運送,貨品將退回本公司,訂單亦將自動取消無法重新配送,運送費用亦不退還。如你仍需要該貨品,請重新訂購。
    A shipping order represents a one-time delivery service. If you need to add, modify, or reduce the items to be shipped or change the service time, please call IKEA customer service at 412-8869 #1 or send an email to IKEA online shopping customer service mailbox before 4:00 pm two days before the delivery/assembly date for the area north of Hsinchu (including Hsinchu), and before 4:00 pm three days before the delivery/assembly date for the area south of Miaoli. You can cancel the entire order and receive a refund, and then place a new order to choose a new delivery date and calculate the shipping fee. If you miss the deadline, you will not be able to make changes and the shipping fee cannot be refunded. If you want to change the assembly time, you must also comply with the aforementioned changeable time. If you fail to do so in a timely manner or cancel without valid reason, you will be responsible for the full amount of the shipping service fee and additional transportation costs. For 7-ELEVEN or self pick-up orders, the selected store cannot be changed after your order placement.

    ※ Please note that, for Truck Delivery orders, if the first delivery attempt failed, we will contact you for refunds. However, since delivery is a labor service, delivery service fees will not be returned. If the delivery attempt fails because nobody was present to receive the delivery, the second delivery fee will be charged to the customer.
  • 如使用店內取貨,何時會通知我取貨?
    How long will the store pick up be notified?
    門市/取貨中心於訂單完成後 7 個工作日送達門市/取貨中心,超商取貨於訂單完成後 5 個工作日送達超商門市。查詢配送狀態,請聯繫 IKEA 線上/APP 購物客服:412-8869#1(手機+02)
    Pick-up point and store pick-up takes 7 business days. 7-11 and FamilyMart pick-up takes 5 business days. Please be noted on SMS notification. If you haven’t received SMS, please visit this question for more understanding.
    Check the shipping progress of related orders, please contact our APP Shopping customer service at: 412-8869 #6

APP 購物-取消訂單

APP Shopping-Cancel Order

  • 如何取消訂單?
    How do I cancel an order?
    一張運送單僅代表一次性的運送服務,如需增加或修改或減少運送貨品或是更改服務時間,新竹以北(含新竹)地區請於運送/組裝日前兩日16:00前, 苗栗以南地區請於運送/組裝日前三日 16:00 前致電 IKEA 客服人員 412-8869 #1 或者來信 IKEA 線上購物客服信箱 完成整單取消退款,重新下單購買選擇新的運送日期及計算運費。如超過時間則恕無法變更且無法退回運費。如欲變更組裝時間, 亦須遵守上述可變更時間, 如未及時提出或無故取消則需負擔全額之運送服務費用及另外收取車馬費。

    請於官網下載空白折讓單,填上訂貨單號,並於左下方空白處親筆簽名後寄回至指定的地址;登載有統一編號的客人需列印兩份折讓單,加蓋公司大小章或統一發票專用章。我們會在收到折讓單確認無誤後,扣除相關費用後將剩餘的款項退還給你。
    ※折讓單寄送地址:台中市南屯區向上路二段168號,請註明「IKEA 線上購物」收
    A shipping order represents a one-time delivery service. If you need to add, modify, or reduce the items to be shipped or change the service time, please call IKEA customer service at 412-8869 #1 or send an email to IKEA online shopping customer service mailbox before 4:00 pm two days before the delivery/assembly date for the area north of Hsinchu (including Hsinchu), and before 4:00 pm three days before the delivery/assembly date for the area south of Miaoli. You can cancel the entire order and receive a refund, and then place a new order to choose a new delivery date and calculate the shipping fee. If you miss the deadline, you will not be able to make changes and the shipping fee cannot be refunded. If you want to change the assembly time, you must also comply with the aforementioned changeable time. If you fail to do so in a timely manner or cancel without valid reason, you will be responsible for the full amount of the shipping service fee and additional transportation costs.

    Please download the blank invoice discount form from our official website, or download a blank Debit Note on APP Shopping, and provide your order reference number, sign in the blank on the lower right corner, then post it back to the Debit Note mailing address.
    If your tax ID number is printed on the invoice, please print out two Debit Notes, and seal with company and legal representative stamps or tax ID stamp.
    Once we receive and confirm your Debit Note(s), relevant fees will be deducted, and you will receive the remaining refund.

    ※ Please click here to download Debit Note.
    ※ Debit Note mailing address: No.168, Sec. 2, Xiangshang Rd., Nantun Dist., Taichung City, 408. Please specify “IKEA APP Shopping” on the envelope.

    For any question, please visit IKEA customer service counter in-store. Our service co-workers will assist you with the application process.
  • When will I receive my refund after order cancellaton?
    (1) If the order is not settled, we will cancel the transaction for you. Once the transaction is successfully canceled, you will be notified via e-mail. The actual chargeback time depends on the process of the credit card issuing bank. If the refund processing time has exceeded the billing date of the current bill, it will be postponed to the next bill refund.
    (2) If the order is already settled, we will issue the refund to the credit card, LINE Pay or Taishin Pay account of your payment. Once the refund is complete, you will be notified via e-mail. Generally, the refund will be listed on your next credit card statement. The actual chargeback time depends on the process of the credit card issuing bank.

APP 購物-退換貨服務

APP Shopping-Refund and Exchange Services

※ 換貨指的是更換相同商品(同貨號),而非換購其他商品。 ※ Exchange referd to exchanging for a same product(same Article Number);not redeeming for a different product.
  • APP 購物是否提供鑑賞期之服務?
    Does the return service apply to IKEA APP Shopping?
    透過 APP 購物消費即享有商品到貨 14 天內猶豫期的服務(猶豫期非試用期,退回之商品仍必須是全新狀態)。
    14 天猶豫期計算基準,是由消費者收到貨品的次日起,計算 14 天。
    14 天猶豫期之內申請退貨,已產生之各項服務費不予退還。
    14 天猶豫期之後,你也可在 365 天內,自行將商品載回 IKEA 分店(分期付款訂單或組合價、使用折價券商品恕尚未接受分店退貨辦理,台北城市店-小巨蛋和新竹取貨中心及嘉義城市店恕尚未接受退貨辦理)。
    如對商品有退貨需求,可透過 412-8869 #1 或寄送 Email 至 onsales@ikea.com.tw 與我們客服人員申請退貨,我們將會通知物流公司取回商品判定,確認退貨商品完整及相關資料無誤後進行刷退,刷退當日寄發退款確認 E-mail 給你。
    IKEA APP Shopping offers free return within 14 days after the arrival of the goods (Please note that free return within 14 days is not a free trial, returned products must be in new condition).
    The 14-day cooling-off period is counted 14 days from the day after the customer receives the products.
    For return services within the 14-day cooling-off period, previously charged service fees will not be refunded.
    After the 14-day cooling-off period, within 365 days, you can send the product back to IKEA Store. (For orders using installment plans, price combinations, or coupons/vouchers, the products cannot be returned to IKEA Stores. Also, IKEA Pickup and Order Point in Hsinchu and Chia Yi City Shop does not accept return applications.)
    If you need the return service for a product, please call 412-8869 #1 or contact our Customer Service co-workers for a return application. We will notify the logistics company to collect the product for return assessment. Once the returned product is proven intact and all information correct, we will issue a refund to your credit card account, and send you a refund confirmation email on the same day
  • 收到商品之後,我該如何辦理退換貨?
    How do I return or exchang a received product?
    如果你對於購買之產品不滿意,請在購物日期 365 天內至 IKEA 分店辦理退貨(分期付款訂單或組合價、使用折價券商品恕尚未接受分店退貨辦理,台北城市店-小巨蛋和新竹取貨中心及嘉義城市恕尚未接受退貨辦理),或聯繫 IKEA 安排專人到府付費取貨服務。
    If you are not satisfied with the product, please contact us for reverse logistics or return at IKEA stores within 365 days from date of purchase. Orders with 0% installment by credit cards, combo offers and products paid with coupons/vouchers are not allowed to be returned. Besides, IKEA Pickup and Order Point in Hsinchu and Chia Yi City Shop is not applicable to the free return service.
  • 我可以在 APP 購物上申請退貨嗎?
    Can I file for a return or exchange on IKEA.com.tw?
    APP 購物目前不提供線上退換貨申請;你需連繫客服安排到府取貨。
    APP 購物客服信箱:onsales@ikea.com.tw
    APP 購物客服電話:412-8869 #1
    Currently we do not provide online return or exchange services on IKEA.com.tw. Please contact our Customer Service co-workers for arrangements.
    APP Shopping Customer Service e-mail: click Here
    APP Shopping Customer Service hotline: 412-8869 #1
  • 申請到府收貨服務,我需要負擔到府收貨的運費嗎?
    Do I have to pay for the reverse logistics fees product retrieval?
    14 天猶豫期之內申請退貨,到府取貨費用由我方負擔(已產生之各項服務費不予退還);
    14 天猶豫期之後才申請退貨,除已產生之服務費外,還需負擔商品運回費用,或是自行將商品寄回 IKEA 線上/APP 購物顧客服務中心。
    For free returns within 14 days, the reverse logistics fees are charged to IKEA (but no fee refunds for services already provided.) For return services after the 14-day period, other than non-refundable service fees, the customer will be responsible for the reverse logistics fees or for returning the products to the IKEA APP Shopping Customer Service Center by their own means.
  • 如果我訂錯商品或是對商品不滿意,請問我可以在 APP 購物上直接換購其他商品嗎?
    If I ordered the wrong product,or am not satisfied with the product,can I exchange for other products online?
    目前尚未提供 APP 購物上直接變更訂單內容、或是退補差額換購其它商品之服務,請見諒。
    Order alteration or product exchanges are currently unavailable APP Shopping. We appreciate your understanding.
  • 我要如何知道退貨的進度?
    How do I track the status of my return?
    請你來信 onsales@ikea.com.tw 或致電 412-8869 #1,告知我們你的訂單編號,將會有專人幫你確認退貨的流程及進度。
    Please e-mail us (or call 412-8869 #1) and provide your order reference number. Our Customer Service co-worker will confirm the status of your return.
  • 我已經將商品退貨完成,請問何時才會將貨款退款給我?
    I have returned the products.When will I receive my refunds?
    我們會於收回商品確認無誤後,於14個工作日內將款項退回你當初付款的信用卡, LINE Pay 或是台新 Pay 中,若退款處理時程已超過當期帳單結帳日,將延至下一期帳單退款
    we will issue the refund to the credit card account, LINE Pay or Taishin Pay of your payment within 14 working days. Once the refund is complete, you will be notified via e-mail. Generally, the refund will be listed on your next credit card statement. The actual chargeback time depends on the process of the credit card issuing bank. If the refund processing time has exceeded the billing date of the current bill, it will be postponed to the next bill refund.
  • 我是使用線上刷卡的方式進行購買,請問退款是直接退到我的信用卡帳戶嗎?
    I paid with my credit card online.Are the credits refunded back to my credit card account?
    是的,我們會直接將款項刷退至你當初使用來付款的信用卡帳戶中。由於退款尚需作業時間,因此會佔用你的信用卡額度。實際額度返還的時程請與你的持卡銀行確認。
    Yes, we will issue a refund to the credit card account used for payment. As refund processes may take some time, your credit may be pending before the refund is settled. For the actual chargeback time, please contact your credit card issuing bank.

APP 購物-發票問題

APP Shopping-Invoice Information

  • APP 購物提供那些發票選擇?
    What are my invoice options for APP Shopping?
    IKEA APP 購物使用電子發票,目前提供的類型有:
    (1) 個人紙本電子發票,隨貨寄出。
    (2) 個人紙本電子發票,發票存入自然人憑證載具。
    (3) 個人紙本電子發票,發票存入手機載具。
    (4) 個人電子發票捐贈,我們將統一捐贈予「世界展望會」。
    (5) 企業紙本電子發票,需填寫企業統一編號,隨貨寄出。
    IKEA.com.tw issues e-invoices, and the current available types include:
    (1) Printed personal e-invoice-- shipped with the order.
    (2) Personal e-invoice-- saved to your Citizen Digital Certificate carrier (Printed certificate for personal e-invoice-- the invoice is saved to your Citizen Digital Certificate carrier.)
    (3) Personal e-invoice-- saved to your cell phone carrier (Printed certificate for personal e-invoice-- the invoice is saved to your cell phone carrier.)
    (4) Donate personal e-invoice-- all e-invoices are donated to World Vision International.
    (5) Printed business entity e-invoice-- requires your tax ID number; sent to yourdesignated address.
  • 一筆訂單可以開立多張發票嗎?
    Can I request multiple invoices for on order?
    由於配合整個電子請款結帳,故一筆訂單對應一張發票,恕無法分別開立多張發票。
    Since the entire billing process is electronical; one order corresponds to one invoice, so we cannot offer multiple invoices for one order.
  • 發票可否指定開立日期、變更品名或金額?
    Can I request a certain date, change of the product names or prices for my invoice?
    因訂單發票印製為系統自動作業,發票上之產品名稱將依訂購的品名和金額進行開立,恕無法指定開立特定日期、更改品名或金額。
    The invoice system is automatic, and all product names and prices will correspond to your order. Therefore, the dates, product names, and prices cannot be altered on the invoice.
  • 發票可否申請換開為個人戶或企業戶發票?
    Can I change my personal invoice into a business entity invoice?
    依統一發票使用辦法規定,發票一經開立,即無法進行變更。個人戶發票無法換開為企業戶發票;企業戶發票無法換開為個人戶發票。發票一經開立,對於買方名稱及統一編號不得任意更改或應買方要求改開其他營利事業及統一編號。
    According to Rules Governing the Use of Unified Invoices, only erroneous invoices can be reissued. Personal invoices cannot be changed into a business entity invoice, and vice versa. Once an invoice is issued, the buyer’s title and tax ID number shall not be changed to another business entity or altered without authorization. Please pay extra attention when providing the information.
  • Ho do I chosse a business entity invoice?
    During the payment process, at “Invoice Type,” choose “business entity invoice” and provide your tax ID number.
  • My business entity title is not show on the invoice.Can I add thr title to my invoce?
    According to the new e-invoice format issued by National Taxation Bureau, all e-invoices come without the title field. Please understand that no title can be added to the e-invoice.
  • 收到發票,但是統一編號有錯怎麼辦?
    I received the invoice,but there's a mistkae in my ta ID number.What shall I do?
    發票一經開立,即無法進行變更。APP購物之發票若因 IKEA 原因導致發票抬頭、內容或金額錯誤,請於發票開立日的次月五日前聯繫客服人員為你安排更換發票事宜,往返快遞費用由 IKEA 承擔。若因顧客個人原因導致發票內容錯誤,我們將無法提供發票重開,煩請填寫時特別留意。
    Once the invoice is issued, it cannot be reissued. If IKEA made the mistakes on your APP Shopping invoice about your company title, product information, or prices, please contact our Customer Service co-workers to arrange for invoice reissuing by the 5th of the following month of your invoice reception. If the invoice is erroneous due to personal reasons of the customer, we will be unable to reissue the invoice. Please pay extra attention when providing invoice information.
    (Once the invoice is issued, it cannot be reissued. If IKEA made the mistakes on your APP Shopping invoice about your tax ID number, product information, or prices, please contact our Customer Service co-workers to arrange for invoice reissuing by the 5th of the following month of your invoice reception. If the invoice is erroneous due to personal reasons of the customer, we will be unable to reissue the invoice. Please pay extra attention when providing invoice information.)

APP 購物-售後服務

APP Shopping-After-Sales Service

  • 請問若超過約定之運送時間,仍未收到商品時該如何處理?
    I have not received my order past the designated delivery time.What should I do?
    請來電 412-8869 #1 將由專人為你服務。
    Please call 412-8869 #1 for our professional assistance.
  • I want to recycle my old furniture,can you help me recycle?
    Currently IKEA Taiwan does not provide recycle services. You are advised to contact your local cleaning team for removal assistance. If you need help moving your old furniture out of the house, removal service fees will be charged on site, based on sizes and pieces of objects. If no elevator is available, extra floor-to-floor handling fees will be charged.
    For more details, please consult the old furniture removal authorization form. Or please visit IKEA customer service counter in-store. Our service co-workers will assist you.
  • 如運抵的貨品有瑕疵或毀損,應該怎麼辦?
    If my items arrived flawed or damaged,what shall Ido?
    請你在收到商品時仔細檢查貨品,如有任何瑕疵或損毀,請致電 412-8869 #1,或來信將由專人為你服務。
    Please inspect the products carefully upon reception. In case of any flaw or damage, please call 412-8869 #1 or e-mail us for professional assistance.
  • APP 購物訂購產品可享有「床墊 365 天試睡保證」嗎?
    Is the"Try It at Home for365 days"mattress guarantee valid for APP Shopping?
    是的,APP購物同樣享有床墊 365天試睡服務。請按此查詢詳情。
    Yes, our “Try It at Home for 365 days” mattress guarantee is valid for APP Shopping too. Please click here for more information.
  • Is the"365-day Return Srevice"available for APP Shopping?
    IKEA APP Shopping provides you the rights to return or exchange products within 365 days from date of purchase. Please take notice that the returned product, gifts, parts, packaging, and all appended documents or information are intact as they arrived.
    In case of the following situations, we will cancel your rights to return products:

    (1) Without interfering your inspection of products, your removal of product packaging, banners, tags, tapes, or marks.
    (2) Artificial damage, diminish, or alteration.
    (3) Customized payment upon your request.
    Once the product is open and assembled, it is not returnable, and no Assembly service fees are refundable. All required documents such as the original invoice and a signed Debit Note* shall be returned with the product in question. Otherwise, we may refuse your request for refund.

    *If your invoices states your tax ID number, please also seal the Debit Note with company and legal representative stamps or tax ID stamp.

    For free returns within 14 days, the reverse logistics fees are charged to IKEA (but no fee refunds for services already provided.) For return services after the 14-day period, other than non-refundable service fees, the customer will be responsible for the reverse logistics fees or for returning the products to the IKEA APP Shopping Customer Service Center by their own means.
  • Can I make change to my order after finishing payment?
    After payment for APP Shopping, the order details cannot be changed. For inquiry, please contact our Customer Service co-worker or check it in your IKEA account.
  • APP 購物訂單可否與與已付款之門市訂單、或其他筆線上/APP 購物訂單合併運送?
    Can I combine my online order with other orders(e.g.a paid store order or other online orders)for delivery?
    APP 購物目前未能提供訂單合併服務,造成不便敬請見諒。
    Order combination is currently unavailable for APP Shopping. We apologize for any inconvenience.
  • 購買的商品缺少配件該如何處理?
    What should I do if my product arrived with missing parts?
    若你購買的商品發生缺少配件的情況,請聯繫客服人員,並提供購買資訊以確認缺失配件型號,我們將後續為你安排郵寄配件或者更換配件的服務。
    If there are parts missing in your purchased items, please contact our Customer Service co-workers and provide the purchase information to confirm the missing part details. We will arrange for part delivery or exchange services.

線上/APP 購物-線上客服

APP Shopping-Contact Us

  • 如何聯絡我們?
    How to Contact Us
    你可以來信至:onsales@ikea.com.tw 或是致電線上/APP 購物客服電話:412-8869 #1(手機請加 02),我們將有專人為你處理線上購物相關問題。我們的電話客服服務時間為週一至週 日 09:30~18:30,例假日照常服務。
    You can e-mail us at onsales@ikea.com.tw, or call our APP Shopping Customer Service hotline 412-8869 #1 (dial 02 first for cellphones) for professional assistance. Our hotline hours are 09:30 to 18:30, Monday through Sunday, and holidays, too!


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