Product exchange, return& trial

Exchanges and returns policy｜365-day mattress trial｜100-day pillow trial

It’s ok to change your mind! We offer a 365-day exchange and return policy.

It’s ok to change your mind! We offer a 365-day exchange and return policy.
Within 90 days (365 days for IKEA FAMILY and IKEA for Business member), you can exchange or return the products with intact condition, original packaging, together with the original purchase invoice at the store (exclude City Shop and Pick-up and Order Point). For payment made with a credit card, please bring the concerned credit card and signing receipt with you. For those who made the purchase with a tax ID number, please print out two Debit Notes, and seal with company and legal representative stamps or tax ID stamps in advance.  Sorry, the products in As-Is section, food and customized products are not applicable to the above terms and conditions. 
*“ The product with intact condition” means that it's not damaged, no missing parts, no stains, no deformation, no washing and no traces of use, etc.
IKEA reserves the final right to interpret and modify the terms and conditions herein. 

▲ For those who made the purchase with a tax ID number, please click here to download Debit Note:
Online shopping,  Nei Hu Store, Hsin Chuang Store, Xin Dian Store, Taipei City Shop Arena, Tao Yuan Store, Xin Chu Pick-up and Order Point, Tai Chung Store, Chia Yi City Shop, Kao Hsiung Store

365-day mattress trial 

When choosing a mattress, do you lack enough trial time? Or rushed to buy a mattress that is not suitable for your body weight when not clear enough about your sleep habits? We care about your sleep quality, so the IKEA mattress series gives you a 365-day mattress trial guarantee with good quality.

Is your new IKEA mattress too firm or too soft for you? Not to worry, you can exchange it with a different design within the 365-day trial period. Please bring the mattress and invoice to the IKEA store where you originally purchased it, and apply for an exchange or refund service at the customer service desk. Take your time, you have 365 days to break in your new mattress to see if it’s a perfect match for you!
 

• Please note that we can only refund the original purchase price of the product, not including other service fees such as mattress delivery and recycling fees.
• Please note that the “365-day mattress trial ” is valid on all IKEA mattress series, but does not apply to VITHÄLL mattress/pouffe,BEITO mattresses, VADSÖ sprung mattresses, AGOTNES foam mattress, children's mattresses, mattress toppers, bed slats, mattress bases, bed feet and mattresses that have been replaced against product guarantees.
• Up to two styles of mattresses can be exchanged during the 365-day trial period.The trial period starts from the purchase date of the first item.​
• The mattress trial does not apply to display products and products from As-Is section.
• Please note that if the mattress trial products are found to be man-made damaged or man-made stained, rather than structural problems in the manufacturing process, we will not accept the request for a return or refund.
• When replacing the mattress, the customer must select and pay the full amount of mattress in another style, then the customer service counter will refund the original purchase price of the mattress to the customer in full. Also, IKEA must receive the returned products from the customer before replacing the mattress with another style or refunding the customer.

100-day ergonomic pillow trial​

When selecting a pillow, do you often feel like you lack enough time to try it out? Or maybe you're not fully aware of your own sleep habits? We care about your sleep quality, which is why we offer you a 100-day sleep trial. During the 100-day sleep trial period, you can confidently return to exchange the selected pillow model. Simply bring your pillow and the receipt to the customer service desk at the IKEA store where you made the purchase to arrange an exchange or refund. Online shopping customers can visit the nearest store (excluding city stores and pick-up points) to process the exchange or refund.

• The 100-day pillow trial includes ergonomic pillow series: LÖKSTAMFLY, ROSENSKÄRM, BJÖRKPYROLA, KLUBBSPORRE, HÅRGÄNGEL, KVARNVEN, HIRSSTARR, RAMSLÖKSMAL, NORDSTÅLÖRT, HAGTORNSFLY, and ISRANUNKEL; BRUKSVARA and PAPEGOJBUSKE are excluded.​
• Please note that the refund is limited to the original purchase price and does not include shipping or other service fees.​
• You may exchange your pillow for another model once during the 100-day trial period which will start from the date of original purchase.​
• This sleep trial is not applicable to AS-IS items.​
• Please be reminded that for ergonomic pillow models, if there are signs of damage or stains caused by human factors, exchange or refund requests will not be accepted.​
• When exchanging a pillow, the customer must select and fully pay for another series of pillows before the original pillow purchase amount is refunded by the customer service desk. ​