FAQs
Q1. How to discuss after filling out the online form??
A1. Our staff will contact you by phone within 3-5 days to schedule an in-store discussion.
Q2. How long does the home planning process take?
A2. Basic space planning: Quotation provided within 7 business days after discussion (excluding holidays).
Full space planning: Includes discussion, measurement, drawings, quotation, and revisions, taking about 1 month (excluding holidays).
Q3. How to proceed with the purchase after planning?
A3. Once you confirm the items to purchase, please call or email us at least one week in advance to schedule checkout. Our staff will confirm stock availability and delivery/installation arrangements.
Q4. What payment methods are available?
A4. We accept cash, credit cards (VISA, MasterCard, JCB, American Express), Apple Pay, Google Pay, Samsung Pay, LINE Pay, AllPay, EasyCard, Easy Wallet, JKOPay, and gift cards. Interest-free installment plans: Spend $30,000+ in-store with designated bank credit cards to enjoy 12-month 0% interest, or $20,000+ for 6-month 0% interest.
Q5. How long does delivery and installation take after checkout?
A5. Delivery and installation will be arranged at checkout and typically completed within 5-14 days.
Q6. How to measure my home by myself?
A6.Click the link below for instructions.
How to measure my home by myself