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Taipei City Shop Arena services and facilities

1. Friendly services and facilities
  • Family toilets: B2 IKEA Swedish restaurant
  • IKEA Swedish restaurant : offers Kids meal menu and baby food. We also prepared microwaves, bottle warmers, baby bibs, children's cutlery and highchairs in our dining area. We have free diapers available at the customer service counter on the B1. Please check with our co-workers in-shop for details. IKEA Swedish restaurant wishes you a happy shopping.
2. Wheelchair loan service
At the B1 Customer Service Counter, we offer a free wheelchair loan service for people with disabilities. We also have accessible elevators and accessible toilets to provide a convenient and friendly shopping environment.
 
Pets in shop
Bring your lovely pet to visit the shop! IKEA Taipei City Shop Arena opens arms for pets to come along, but please keep them off the ground. Please bring your own pet travel bag or trolley and keep your pets in when visiting the shop. Pets are not allowed in the B1 Swedish restaurant, B2 Bistro and Swedish food market due to food hygiene regulations.

Important notice:
We know pets are family, that’s why IKEA shops welcome you, your family, and family pets (including assistance animals) with open arms! When you bring your family pet to our shop (excluding Swedish restaurant), please carry them in a pet carrier, a pet trolley (calculated by carrier size, excluding frames and wheels) or a pet travel bag no larger than L55 cm x W45 cm x H40 cm, or in a small container, and close securely to prevent wastes or water spilling out. Please keep your lovely pet inside the carrier/trolley/travel bag and avoid exposing the pet's head, tail, or paws.
These terms don’t apply to police dogs on duty, guide dogs, or guide dog puppies in training that are accompanied by professional raisers.

IKEA reserves the right to interpret and modify the above service terms.
 
365-day return and exchange service
Want to change your mind? No problem!
Within 365 days, bring your item with the intact condition, have it packed in its original packaging, and the original uniform invoice to the original store for return and exchange service.

IKEA Taipei City Shop Arena doesn’t offer cross store return and exchange service. If there is a need for return and exchange service, please refer to original purchased store for services.

For payment made with a credit card, please bring the credit card and signed payment slip with you. If your uniform invoice had your TAX ID number added, please bring your uniform invoice stamp or the company stamps as well.

*“ The product with intact condition” means that it's not damaged, no missing parts, no stains, no deformation, no washing and no traces of use, etc.

We are sorry that the above terms and conditions do not apply to the As-Is section, food and customized products.

IKEA reserves the right to interpret and modify above terms and conditions. 
Parcel delivery service

Please proceed to the B1 customer service counter after completing your checkout at the cashier. There, you can arrange for the delivery service. You will receive a dedicated cardboard box and a shipping label. Place the items you want to ship into the box, ensure proper packaging, fill out the shipping label at the customer service counter, and submit it for delivery.

The fee of parcel delivery service starts from NT$150.


Important notice:
  • Parcel dimensions are 50 x 50 x 45 cm with a maximum weight limit of 20 kg.
  • Parcel delivery is limited to Taiwan’s main island (additional fee required for remote and particular areas). 
  • Parcel service does not apply to non-IKEA products, plants, glasses, mirrors, acrylics and other fragile items.  
  • Submit the parcel before 17:00 and enjoy next-day delivery (except for Yilan, Hualien, Taitung and other remote areas).
  • IKEA shall not assume any compensation claims against product damages in relation to the courier box delivery service. Please pack your items carefully before placing them in the parcel.
Payment methods
We accept payments including IKEA gift vouchers, cash, VISA card, Mastercard, JCB card, American Express, Apple Pay, Google Pay, Samsung Pay, and various electronic wallets (Lind Pay, JKOPAY, PXPay, Taishin Pay)

Interest free instalment:
Enjoy an interest free instalment to get IKEA products easily!
With select credit cards, you can enjoy a 12-month interest free instalment payment plan with a single purchase of a total amount of NT$ 30,000 and above, and a 6-month interest free instalment with a single purchase of $20,000 and above.

How to apply for an instalment payment plan?
  • Please bring the items you wish to purchase to the checkout area and inform the cashier at the time of payment that you would like to use the installment service.
  • Exclusively for Taishin Bank, Cathay, DBS, SinoPac, E. Sun. and Mega Bank credit cards, a single purchase of a total amount of $30,000 and above is eligible for the 12-month interest free instalment payment plan.
  • A single purchase amount of NT$20,000 and above is eligible for the 6-month interest free instalment payment plan, applicable for credit cards issued Cathay, CTBC, Taipei Fubon, Taishin,SinoPac, E. Sun, HSBC, DBS and Mega Bank.
Apply methods and important notice

IKEA Gift Card
Are you still looking for a gift? Don’t worry, IKEA Gift Card is your best plan!
You only need to select and purchase your IKEA Gift Card at the checkout counter and top-up the amount you want; it’s the ideal way to give someone a surprise gift.
The minimum top-up value is NT$100 and the maximum NT$10,000 each time.
Learn more
Power drill tools rental service
Present your ID card and pay a deposit of $1000 to rent tools that you need at the B1 Customer Service Counter.
 
Curtain Sewing service

On-site Service hour: Mon./Thur./Sat. 12:00-20:00

For alter length service, earliest pick up in 3 work days. For other alter/sewing service please see staff for actual pick-up time.
Free WiFi
Free WiFi access in the entire shop for you to stay connected at all times!
 
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