Kao Hsiung Store opening hours and services

Reminder

IKEA store events don't involve joining social groups or providing irrelevant personal info. For any unclear event sign-ups, please report to the 165 anti-fraud hotline or contact IKEA customer service. Please check for activity details and how to register on store webpages.

General information

Address: No. 1201, Zhonghua 5th Road, Qianzhen District, Kaohsiung City
※You may arrange your shopping route through store map→ https://reurl.cc/ak12OG
※Explore more about our customer service→ https://reurl.cc/Dlg62e

Customer service phone number/email/online text

Service hours: 09:30 - 18:30
E-mail: iservice@ikea.com.tw
Landline users: 412-8869
Mobile users: 02-412-8869
Online text customer service：Click HERE to start chatting
※Need quick answers? Check out【FAQ】
※Have you lost something? Click【HERE】to see more recovery of the lost property policy
※We are working on responding to your inquiries about product details or cross-industry collaboration affairs within 72 hours

Opening hours

Store 10:00~22:00

※Do not allow smoking and consuming any food or beverage in store. ※Notice for bringing pets in store

Pick-up point 10:00-22:00

Please pick up your order and have notification paper note or ID Card with you, while receiving text message within 7 days. The collection point is located on 1st floor Customer service area (near to checkout area).

3F Swedish restaurant 10:00~21:00

Parts of 3F Swedish restaurant are closed for maintenance. Please follow the on-site directions for ordering.
※Serving breakfast during AM 10:00 to AM11:00, while stocks last. ※Want to order online and pick it up by yourself? no problem! → foodonline-khs.ikea.com.tw

1F Swedish food market & Bistro 10:00~22:00

2F Children's playroom

The playroom is currently closed for maintenance. We apologize for any inconvenience caused.
Monday to Sunday: 10:00-22:00
Notice:
● Children with a height of 95-115 cm (plus shoe height), aged 3-6 are allowed to enter.
● Parents are required to present their parent ID with a photo to handle the children's entry (exit) procedures.
● Each child is allowed to enter once a day, and each time is limited to 1 hour.Parents are requested to pick up the children within the time limit.
● Disinfect the ball pool at least once a week.
● Please refer to the children’s playroom announcement for details.

2F IKEA for Business 11:00~20:00

Nearby Children's playroom/express checkout counter

1F As-Is section 10:00~22:00.

Nearby 1F checkout counter
70% discount→ https://reurl.cc/OpLqmX

IKEA for Business assisted shopping

Do you need a bulk buy of furniture or purchase for business premises? We offer a hassle-free single contact window. Bring your shopping list to Kao Hsiung Store for your IKEA for Business specialist to assist you with one-stop service, from picking up your purchases to arranging delivery and installation—all you need to do is pay a reasonable service fee and let our experts handle all the tasks. You can save time and money with IKEA for Business, as well as enjoy easy shopping.
Learn more:IKEA for Business

Interior design service

Want to have personalised home furnishing solutions for your space or new house? Yes, we are happy to help! Apply to “zero-renovation” interior design service and pay additional 15% of original product prices, our experts would offer you solutions tailored to planning tasks. Explore more
Features:
● Offer one-stop service to help you complete design, purchase、delivery and assembly works.
● Offer free to experience all the furniture in store.
● Control your budget easily with transparent pricing.
● Solutions tailored to each space to fit your preferences.
● Short construction period, low noise and no dust.

2F express checkout counter

We offer a faster and better shopping experience for you to bring beautiful home furnishings with ease. You can figuratively cut the line by going to the second floor express checkout counters that we set up next to the escalator/children’s playroom.
Important notice：
●Opening hours for the express checkout counter has adjusted: Mon - Fri 13:00- 20:00 ; Sat, Sun and national holidays 11:00~20:00.
●Express checkout service is designated for those who have less than 15 items to check out.

1F Self check-out

We offer a faster and more convenient checkout method for small purchases that saves you the trouble of waiting in a long line. The self-checkout counters are set up in the checkout area on the 1F for you to buy easily, check out quickly, and enjoy the perfect shopping experience instantly!
Important notice:
●Only payment by credit cards and E-Wallet is accepted.
●Self-checkout counters are available for purchases below $19,999.
●Not available for IKEA Business Card members.

Directions

By KMRT
Take the KMRT Red Line to [R7 Shihjia Station], turn left from Exit 4 to Fuxing 3rd Road and walk for an estimated 5 minutes.
By Light Rail
Take the Light Rail to [C7 Software Technology Park Station], walk along Fuxing 3rd Road for an estimated 3 minutes.
By bus
[Station name: Jhonghua Fusing Rd. Intersection]
36 (Qianzhen Station-Kaohsiung Main Station)
70 (Qianzhen Station-Chang Gung Memorial Hospital)
214 (Siaogang Station-Kaohsiung Museum of History)
205 Jhonghua Main Line (Jiachang Station-Dream Mall Station)
[Station name: Labor Park (KMRT Shihjia Station)]
12 (Siaogang Station-Kaohsiung Main Station)
Green1 (Siaogang Station-Kaohsiung Main Station)
Real-Time bus arrival information
Real-Time MRT/Light rail arrival information
Nearby Youbike parking station
Click to book taxi for your convenience

IKEA parking lot information

To enhance the shopping experience and reserve parking spaces for more scooters in need, we will implement a new policy of parking fees with purchases starting from November 1st, 2024. We kindly ask for your cooperation. The detailed scooter parking fee standards will be announced on-site and on the official website on November 1st.

Opening hours：10:00-22:00

To elevate our service quality, we apply the Automatic Number Plate Recognition System now.
Car parking is free for the first hour. After that, the parking rate is $20 per 30 minutes.
You get additional one hour free parking with the purchase of NT500 in actual payment.

Charging stations for electric cars
Charging station location: The B1 floor underground parking lot (B1-278,279)
Nearby battery swapping station is Carrefour Chenggung store

Nearby parking lots
It is recommended to use public transportation more often due to the increased demand for parking during holidays. If the store owned parking lot is full, please patiently wait for entry or use nearby parking lots (need to pay by yourself). Click to search more.

More friendly facilities in store

Family-friendly facilities
-Strollers for children: entrance on the 1F and 3F
-Parent & Child parking bays: B2, B1
-Children’s Playroom: 2F
-Family-friendly toilets: B2, B1, near the entrance on the 1F, and IKEA Swedish restaurant on the 3F
-Nursing rooms: Near the entrance on the 1F
-Locker: Near the entrance on the 1F

Disabled parking bays
-Disabled parking bays: B2, B1
-Disabled toilets: B2, B1, near the entrance on the 1F, and IKEA Swedish restaurant on the 3F
-Wheelchair service: Near the entrance on the 1F

3F IKEA Swedish restaurant offers Kids meals and baby weaning food. We also prepared microwaves, bottler warmers, baby's bibs, children's cutlery and highchairs in our dining area. We have baby changing tables and water dispenser, also provide free diapers at the customer service counter near the entrance on the 1F. Please check with our co-workers in-store for details. There are many children’s playing facilities in different store areas, so you can bring your little ones along on every shopping trip.

Circular service

We can do it for you

Your old IKEA furniture deserves many lives. We are trying to be as less wasteful as possible while prolonging the lifespan of your furniture. With the circular service, we can better meet the expectations of many customers.
• Buyback of cots & changing table service • Mite vacuum cleaner rental service • Pressure washer rental service • Spare parts offering service • Inspection service • System furniture upgrades service • Artificial surface countertop refurbishment service • Old mattress recycling / Disposal of old furniture service • Second-hand furniture information sharing service
You can order spare parts such as screws and knobs from us, or using our self-service form. Click here!

How to make an appointment

Feel free to contact customer service desk on the 1F. For any inquiries, please call our direct line: 412-8869 press 0 to connect customer support center. For mobile phone users, please add area code 02 in front.

Interest free instalment

We offer an interest free installment payment plan with a single purchase of home furnishings in a designated amount.
Learn more

Sewing service

We offer to shorten your ready-made curtains
5-7 working days to complete order, excl holdays.
Learn more

Kitchen/bathroom installation service

Arrange a complete kitchen/bathroom installation service for you.
Learn more

Assembly service

Let us help you to assemble the furniture to save your valuable time
Learn more

Products comparison